Welcome to CallerFriendly CallerFriendly is the phone line for your business. It rings on every device you choose, shows you who is calling before you pick up, and pulls the customer's history onto the screen so you can answer like you al...

Setting Up Your Business Number Your CallerFriendly number is what your customers will dial. You can pick a brand-new number in a few minutes, or you can keep the number you already use and bring it over. Both work. Option A: Pick...

Installing the App on Your Devices CallerFriendly works on the devices your team already uses — Windows and Mac laptops, iPhones, Android phones, and a regular web browser. You can run it on more than one device at the same time. Ca...

Incoming Calls: Caller ID and Customer History When a customer calls, CallerFriendly puts everything you need on the screen before you pick up. You know who it is, what they have bought before, and whether they have an open issue. That ch...

Call Recording: Turning It On, Off, and How Long We Keep It Recordings give you a way to settle disputes, train new hires, and remember details you missed. CallerFriendly records both sides of the call, stores them safely, and lets you pl...

Missed-Call Follow-Up: Never Lose a Lead Every missed call is a customer who almost gave you money. CallerFriendly turns those calls into opportunities instead of regrets. When you miss a call, we follow up for you — by text, by cal...

Voicemail-to-Text: Read, Do Not Dial You will save real time when you stop dialing in to listen to voicemail. CallerFriendly turns every voicemail into readable text the moment it lands — so you can skim, decide, and reply without p...

Call Tagging: Find What Matters, Skip the Rest A tag is a short label you stick on a call so you can find it later. Sales, Support, Quote, Spam, Follow up next we...

Team Queues and Ring Groups: Get the Right Person on the Phone A ring group is a list of devices that ring together. A queue is a smarter ring group — calls wait in line, the first available person ...

Business Hours and After-Hours Routing Your phone should behave differently at 10 a.m. than it does at 10 p.m. CallerFriendly lets you set the hours your team is on, where calls go in between, and what callers hear so they always feel tak...

Do-Not-Disturb and the Blocklist Two ways to make your phone quieter. Do-not-disturb is temporary — you flip it on when you need focus and off when you are ready. The blocklist is a permanent list o...

Pricing and Per-Minute Rates CallerFriendly is a flat monthly subscription plus a small per-minute usage charge. There are no surprise fees, no contracts, and no setup costs. You can change or cancel any time from your dashboard. ...

Troubleshooting Common Issues Most CallerFriendly issues fall into a handful of patterns. Walk through the checks in the section that matches what is happening. If you still cannot get it sorted, open a support ticket from your dashboard ...