Setting Up Your Business Number

Your CallerFriendly number is what your customers will dial. You can pick a brand-new number in a few minutes, or you can keep the number you already use and bring it over. Both work.

Option A: Pick a new number

This is the fastest way to get started.

1. Sign in to your CallerFriendly dashboard.
2. Open Phone Numbers and click Add a Number.
3. Choose your country and the area code you want.
4. Pick a number from the list. Toll-free numbers (800, 833, 844, 855, 866, 877, 888) are listed in their own tab.
5. Confirm and save. The number is yours immediately — you can start placing test calls within minutes.

Option B: Bring your current number over (porting)

If you have a number printed on your sign, your menus, or your business cards, you do not have to give it up.

What you need

• A recent bill from your current phone provider, less than 30 days old, showing the number and the account name.
• The account number and PIN from your current provider.
• A short signed letter (we provide the template) authorizing the move.

How long it takes

• Standard line: 7–10 business days.
• Toll-free number: 4–6 business days.
• Wireless number: 3–5 business days.

Your old number keeps working the whole time. The switch happens during the off-hours window we agree on, so your business does not miss a call.

After the number is ready

1. Open Devices in your dashboard.
2. Decide which laptops, phones, or desk phones should ring when this number is called. You will set them up in the next article.
3. Set the greeting customers hear if no one picks up.
4. Test it. Call the number from your personal phone and confirm it rings on the right device.

Pro tips

• Use a local number for the area you serve. Customers pick up unknown local numbers more often than out-of-area ones.
• Use a toll-free number if customers call you from across the country.
• You can run more than one number on the same account — one for sales, one for support, one for after-hours.

Common questions

Can I keep my old voicemail? Voicemails from your old line do not move with the number, so save anything important before the port date.

What if the port is rejected? Almost always it is a small mismatch on the bill — the business name on file does not match exactly. We will tell you what to fix, and the port restarts on the next business day.

Can I move the number out later if I leave? Yes. Your number is yours. You can port it to another provider any time.