Welcome to CallerFriendly
CallerFriendly is the phone line for your business. It rings on every device you choose, shows you who is calling before you pick up, and pulls the customer's history onto the screen so you can answer like you already know them. Missed calls do not slip away — every one gets a follow-up. Voicemails come in as readable text. Recordings sit safely in one place.
What you get
- One business number that rings on every desk, laptop, and phone you set up.
- Caller ID with context. The customer's name, last visit, and recent invoices show up the moment the call comes in.
- Recordings you can play back later for training or quality checks.
- Missed-call follow-up. Anyone you missed gets a text or callback queued up automatically.
- Voicemail in plain text. No more dialing in to listen.
- Team queues. Calls ring the right person — or the right group — based on the time of day and who is available.
Who this guide is for
You. The owner, manager, or front-desk lead who actually answers the phone — or wants the right teammate to. Every article assumes you have a few minutes, a number, and a team to set up.
How to use this guide
If you are brand new, start with Setting Up Your Business Number and Installing the App on Your Devices. Then walk through Incoming Calls: Caller ID and Customer History and Team Queues and Ring Groups.
If something does not work the way you expect, jump to Troubleshooting Common Issues.
A note on language
- Merchant — your business.
- Caller — the person calling you.
- Team member — anyone on your business who answers calls.
- Queue — a group of team members who share incoming calls.
- Ring group — a list of devices that ring together for a call.
Where to get help
If a guide does not answer your question, open a support ticket from your dashboard. We watch tickets all day and will keep working until your phones are running the way you want them to.