Welcome to OrderFriendly OrderFriendly turns your restaurant into an online-ordering business in an afternoon. Customers browse your menu, place orders, and pay online. Orders land on your kitchen printer or display the moment they come i...

Sign Up Through the Clover App Market The fastest way onto OrderFriendly is the Clover App Market. If you already use Clover for in-store payments, you can be live in under twenty minutes. Your trial runs for 14 days. No credit card up fr...

Your First 30 Minutes: Getting Live This guide takes you from a fresh OrderFriendly account to receiving real orders. Block out half an hour, put on the kettle, and follow each step. Checklist [ ] Co...

Setting Up Your Menu Your menu is the storefront. A clear, well-photographed menu lifts orders and average-ticket size more than almost anything else you can do. The structure Three layers: Categories....

Adding Item Modifiers and Photos Modifiers let a customer customize an item — cheese, no onion, extra patty. Good modifiers raise the average check by 10% to 25%. Good photos make the difference between a customer ordering and bounc...

Setting Your Hours and Holiday Schedule Customers placing orders at 2 AM expecting breakfast at 7 AM is a problem. So is a regular hammering on your kitchen door on Christmas. Hours and holiday schedule fix both. Regular weekly ho...

Pickup, Delivery, and Dine-In Options OrderFriendly supports three service modes. Most merchants start with one and add others as they grow. Pickup The simplest. Customers order online, pay, and come to your counter at the...

Payment Setup Money lands in your bank account, not ours. OrderFriendly never holds your funds. Your payments processor handles cards; we route the order. Here is how to turn on each option. Supported payment methods ...

Routing Orders to Your Kitchen Printer and KDS Online orders are useless if your kitchen does not know about them. OrderFriendly delivers every order to a printer, a screen, or both, in the layout your team is used to. Three place...

Handling Your First Online Order The first online order is a small ceremony. Doing it right makes the next 999 easy. What happens when an order arrives The kitchen printer fires a ticket. The KDS screen ligh...

Creating Promo Codes and Discounts Promo codes drive new customers in and repeat orders back. Used well, they lift sales without eating margin. Used poorly, they train customers to wait for the next coupon. Promo code basics ...

Refunds and Order Adjustments Mistakes happen. A burger left the kitchen without bacon. A pickup got delayed an hour. A delivery never made it. Handle these well and the customer comes back. Handle them poorly and they tell ten friends....

Tips, Settling, and Daily Reports Tips are real money. Settling at the end of the day catches small errors before they grow. Reports show you what to do more of. How customers tip online At checkout the customer sees sugge...

Customer Reviews and Responding to Feedback Every order ends with a one-tap rating prompt. Most customers do not rate. The ones who do — the very happy and the very unhappy — change your business. Treat both groups well. ...

Troubleshooting Common Issues The five most common issues, with a fix you can do in under five minutes. If your problem is not here, open a support ticket from the dashboard. Order did not print The kitchen printer stayed ...