Setting Your Hours and Holiday Schedule

Customers placing orders at 2 AM expecting breakfast at 7 AM is a problem. So is a regular hammering on your kitchen door on Christmas. Hours and holiday schedule fix both.

Regular weekly hours

1. Open Settings → Hours.
2. For each day:
3. Toggle the day on or off (Sunday closed? Turn it off.)
4. Set Opens at and Closes at.
5. Save.

Your ordering page reflects these instantly. Customers cannot place an order outside your open hours.

Stop accepting online orders before close

Most kitchens need 15 to 30 minutes after the last order. Set Stop Accepting Online Orders to a time before your physical close.

For example, if you close the door at 9:00 PM, set Stop Online Orders to 8:30 PM. Customers who arrive between 8:30 and 9:00 can still walk in.

Split hours (lunch and dinner only)

If you close between 3 PM and 5 PM:

1. Click + Add Time Slot on the day.
2. Set lunch: 11:00 AM to 3:00 PM.
3. Set dinner: 5:00 PM to 9:00 PM.

The ordering page shows "Closed until 5:00 PM" during the gap.

Holidays and one-off closures

For Christmas, Thanksgiving, a family wedding, a kitchen-deep-clean day:

1. Open Settings → Hours → Holidays.
2. Click + Add Closure.
3. Pick the date or date range.
4. Optionally add a reason ("Closed for the holiday — back Monday").
5. Save.

The reason shows on the ordering page during the closure.

Holiday special hours

If you are open Christmas Eve until 4 PM only:

1. Add the holiday as above.
2. Toggle Special Hours on.
3. Set the open/close time for that day.

The site shows your special hours instead of "Closed".

Pause orders without changing hours

You are overwhelmed at lunch rush and need a breather without editing the schedule.

1. From the dashboard, click Pause Orders.
2. Pick how long: 15 min, 30 min, or until end of day.

Customers see "Sorry, we are not taking new orders right now — back at [time]."

When the pause ends, you go live again automatically.

Time zone matters

Open Settings → Business Info → Time Zone. If you set hours to 11 AM to 9 PM but your time zone is wrong, orders open and close at the wrong real-world time.

If you move locations, change the time zone before changing the address.

Display the next opening

If a customer lands on your page while you are closed, the site shows:

Closed. Opens Friday at 11:00 AM.

You do not need to set this manually. It comes from your weekly hours and holiday schedule.

Common mistakes

• Forgetting to add holidays in advance. Set them at the start of the year. Black Friday, all major US holidays, your anniversary, the week you traditionally close in summer.
• Setting close time to the same as kitchen close. Last orders need cooking time. Always leave a buffer.
• Different hours on the door than online. Pick one truth and update both.