Payment Setup

Money lands in your bank account, not ours. OrderFriendly never holds your funds. Your payments processor handles cards; we route the order. Here is how to turn on each option.

Supported payment methods

• Card via Clover (signed up through Clover App Market)
• Card via Stripe
• Card via Square
• PayPal
• Apple Pay and Google Pay — included on every card method, no separate setup
• Pay at counter / cash on delivery — optional, for trusted regulars

Clover

If you signed up through the Clover App Market, Clover is already connected. Open Settings → Payments and confirm you see Clover: Connected.

Money settles on your normal Clover schedule. You will see online order funds in the same deposit as your in-store sales.

If you signed up stand-alone and want to add Clover later, open Settings → Payments → Connect a New Method, pick Clover, and sign in to your Clover account.

Stripe

1. Open Settings → Payments → Connect a New Method → Stripe.
2. Click Sign in with Stripe.
3. Either sign in to an existing Stripe account or create a new one.
4. Fill in your business details (legal name, EIN or SSN, bank account).

Stripe deposits to your bank within two business days for most US accounts.

Square

1. Open Settings → Payments → Connect a New Method → Square.
2. Sign in to Square.
3. Authorize OrderFriendly.

Square typically deposits the next business day.

PayPal

1. Open Settings → Payments → Connect a New Method → PayPal.
2. Sign in to PayPal Business (or upgrade your personal account to business — PayPal walks you through it).
3. Authorize OrderFriendly.

PayPal moves funds to your linked bank account on demand.

Apple Pay and Google Pay

These come free with Stripe, Square, and Clover. Customers see the button at checkout if their device supports it. No setup on your side.

Cash on delivery / pay at pickup

If you trust your regulars, you can let customers pay in person.

1. Open Settings → Payments → Cash / Pay In Person.
2. Toggle on.
3. Optionally restrict to: Pickup only, Delivery only, or Orders under $X.

The order arrives marked Unpaid — collect at handoff.

Picking a primary method

If you connect more than one, customers see a chooser at checkout. Open Settings → Payments → Order of Methods to drag them into the order you prefer.

A common setup: card by default, with Apple Pay / Google Pay buttons up top, PayPal below.

Test before you launch

Place one real order through your ordering page, paying with your own card. Refund it from the dashboard right after. This proves end-to-end that the customer gets a receipt, you get the order, and the money flows.

Fees

Card processing fees come from your payments processor (Clover, Stripe, Square, or PayPal), not from us. Their rates are listed in their dashboards. OrderFriendly charges a flat monthly subscription, regardless of order volume.

When a customer's card is declined

The customer sees an error and is asked to try a different card. The order is not created. You will not see a "ghost" order in your dashboard — only successful payments show up.

If the same customer keeps failing, suggest:

• A different card
• Apple Pay or Google Pay (these often work when typed card numbers fail)
• A pickup order with pay-in-person, if you allow it

Common questions

Q: When do I get paid?
A: Whenever your payments processor settles. Clover, Square, and Stripe each have their own schedule, visible in their dashboards.

Q: Can I see card numbers?
A: No. We never see them either. Your processor handles the full card; we only see the last four digits on the order detail for your records.

Q: A customer says they were charged but I see no order. What happened?
A: See Troubleshooting Common Issues → Payment declined or missing order.