Troubleshooting a Live Stream

Live TV is built to keep your screen alive on its own. If a stream has a bad moment, the display recovers by itself and keeps showing your content instead of going black. Here is what happens automatically, and what to check if something looks off.

What the screen does on its own

• Reconnects after a network problem without any action from you.
• Repairs playback after a media problem and keeps going.
• Rebuilds the player if a stream fails in a way that cannot be repaired, waiting a little longer between each try so it does not overload a struggling source.
• Never goes black. If the feed is down for a while and you have promos set, the screen loops your promos so it always shows something on brand.
• Shows a branded reconnecting message during a longer outage instead of an error.
• Returns to live on its own as soon as the channel is healthy again.

You do not need to restart anything.

Quick checks

The screen shows a placeholder instead of live TV.
The channel link is missing or unreadable. Recheck the link from your provider and paste it again.

The screen keeps showing the reconnecting message.
The source stream is down or unreachable from the display's internet connection. Confirm the channel works from another device on the same network. If your provider is having an outage, the screen returns to live on its own once the stream is back.

Promos are not playing during breaks.
Make sure scheduled ad breaks are turned on and you have at least one promo item added. With no promo items, the channel simply keeps playing live.

A promo will not load.
Open the promo link on your own device to confirm it plays. For a Nextcloud item, make sure the share link is current and still active.

The picture buffers a lot.
This is usually the internet connection at the display or the source stream, not the display software. A wired connection or a stronger signal at the screen helps, and so does choosing a more reliable channel source.

Breaks seem to run late.
Live time counts only while the channel is actually playing. If the stream buffers often, the live segment takes longer in real time to reach your interval. A steadier source keeps breaks on schedule.

If a problem continues after these checks, contact Driven support with your display name and a short description of what you see on screen.