Troubleshooting Common Issues

Most issues fall into two buckets: a connection broke, or a post didn't make it out the door. Here's how to handle the common ones.

"My account is disconnected"

A channel chip turned amber. PostFriendly cannot post to it.

What happened: the social network's permission expired, or you changed your password there, or you revoked permission from inside that network's settings.

Fix: open Channels, click the disconnected account, click Reconnect. Log in again, approve PostFriendly. Posts that were paused resume on their next slot.

"A scheduled post failed"

You see a red post on the calendar or in analytics.

Click the post. PostFriendly shows the reason. Common ones:

• Token expired — same fix as above: reconnect the channel.
• Media too large — file exceeds the network's size limit. Compress or trim and reschedule.
• Caption too long — usually X. Shorten the per-channel caption and reschedule.
• Account restricted — the network has put a temporary limit on your account. Check inside Facebook / Instagram / etc. for a notice. We cannot bypass these.
• Network outage — the social network was down at publish time. Reschedule for a few minutes from now and it should go.

"My post published but the image is missing"

Some networks are picky:

• Instagram rejects images smaller than 320 pixels on either side.
• LinkedIn prefers landscape (1200×627) for link previews.
• TikTok needs video, not stills (unless using their photo carousel format).

Check Per-Platform Limits for the right sizes.

"My Instagram won't connect"

The most common reason: your Instagram is a Personal account, or it isn't linked to a Facebook page.

Fix: in the Instagram app, go to Settings → Account → Switch to Professional Account, choose Business or Creator. Then link it to your Facebook page. Try the connection in PostFriendly again.

"The AI gave me a weird suggestion"

Your prompt was probably too short. Add 1–2 details:
- What the post is about.
- Who the audience is.
- What you want them to do (book, buy, click, smile).

Then click Regenerate.

"My queue published two posts in the same slot"

Open Settings → Queue. Check that you don't have two overlapping slots (e.g., 9:00 and 9:00). PostFriendly does not double-book, but a manually scheduled post at the same time as a queue slot will both publish.

"I can't find a post I scheduled"

It might be a draft. Check Posts → Drafts. Or it might be a Contributor's post awaiting approval — check Posts → Approvals.

"Analytics numbers look wrong / too low"

Wait 24 hours. Some networks report on a delay. If it still looks wrong, click Refresh now at the top of the analytics screen.

If it still doesn't match what the network shows, open a support ticket and we'll dig in.

When all else fails

Open a support ticket from your dashboard. Tell us:
- Which channel.
- When the issue started.
- What you've already tried.

We watch tickets all day.