Merchant Onboarding: Completing the MPA and Securing PII

Every lead and customer in DrivenSuite carries a full Merchant Processing Application. This is where you enter the business, owner, and banking details a processor needs to board the account.

Opening the MPA

1. Open the lead (or customer).
2. Select the Onboarding tab. You will see the full MPA laid out in sections: Business, Ownership, Banking, and Documents.
3. Fill what you have. You do not need everything at once. Missing required fields are flagged when you generate a proposal or send the application, so you can start with partial information and finish later.

What the sections cover

• Business: legal name, DBA, address, tax ID (EIN), business type, MCC, average and high ticket, monthly volume.
• Ownership: owner name, title, ownership percentage, date of birth, Social Security number, and contact details. Add multiple owners where required.
• Banking: bank name, routing number, and account number for funding.
• Documents: voided check and driver's license, requested from the merchant during signing (see the e-signature guide).

Secured fields and PII

Some fields hold personal or financial information and are treated as secured:

• Social Security number
• EIN / Tax ID
• Date of birth
• Bank account and routing number
• Driver's license number and expiration

These are encrypted before they are saved. On screen they show only a mask, for example the last four digits, so an agent can confirm the value is on file without exposing it. The full value is stored as an authenticated, individually encrypted envelope, not as readable text.

Revealing a secured field

If you need to see a full secured value, use the reveal control next to the field. Two things happen:

1. Your permission is checked. Only staff with the View PII capability can reveal a value. If you do not have it, ask an administrator.
2. The reveal is written to an audit log with your name, the field, the time, and your address. The log is append-only and cannot be edited.

This keeps the flow compliant with card-industry data-handling rules while still letting a permitted agent do their job.

Editing

Any agent assigned to the lead or customer can edit MPA fields, including secured ones. When you save a new secured value it is re-encrypted; the old plain value is never kept. Edits are also recorded in the audit log.

Assigned agent

Each lead and customer has an assigned agent. That agent receives all sales, support, follow-up, and account notifications for the merchant, and is the name on the submission ticket created when the merchant signs. Set the assigned agent before you send the application so the right person is notified.

Tips

• Enter the EIN and SSN exactly as they appear on the merchant's documents. A wrong tax ID is the most common cause of a processor rejection.
• Confirm the routing and account numbers against a voided check, not from memory.
• You can save and return to the MPA as many times as you like before generating a proposal.

Next: Generate Proposal: Pricing and Processor Selection.