DrivenSuite: Device Management (MDM)
If you own tablets, kiosks, kitchen displays, or other locked-down devices for your business, the Mobile Device Management (MDM) module keeps them online, up-to-date, and out of trouble.
What MDM does for you
- Enrolls every device with one scan. New tablet from the box → 60 seconds → ready for use.
- Locks the device to your business app, so staff and customers can't browse, install games, or change settings.
- Shows you who's online at a glance — a green dot for healthy, red for offline, yellow for needs-attention.
- Pushes updates to all devices at once when there's a new app version.
- Wipes lost devices remotely so nothing private walks out the door.
Enrolling a new device
- Go to MDM → Devices → Enroll New Device.
- A QR code appears on your screen.
- On the tablet, open the camera and scan the QR code.
- Tap "Enroll" when prompted.
The device appears in your fleet list within seconds, with the location name and assigned app already set.
Watching device health
The MDM → Dashboard shows your full fleet. Click any device to see:
- Battery level and charging state
- Wi-Fi signal strength
- App version
- Last seen (a heartbeat ping)
- Recent commands
If a device has been offline more than 30 minutes during business hours, you'll get an email alert so you can find out what happened before customers do.
Sending a command
From any device page, send a one-click command:
- Reboot — fixes most "frozen screen" issues.
- Refresh App — pulls the latest menu or settings without a full reboot.
- Locate — flashes the device's name on its own screen so you can find it in the back room.
- Lock — black-screens it until unlocked from MDM (use when a device walks).
Policies
Under MDM → Policies set rules that apply to all devices in a group — Wi-Fi networks, screen brightness, allowed apps, sleep timeout. New devices added to that group inherit the policy automatically.
Tips
- Label devices clearly ("Drive-Thru KDS", "Counter 2 Tablet"). When something goes wrong at 7pm Friday, you don't want to be guessing which "Tablet 4" is misbehaving.
- Charge overnight. A weekly low-battery report from MDM tells you which devices are missing their charger.
- Don't ignore the yellow dots. They become red dots — usually right when the dinner rush hits.