QR Payment (Scan-to-Pay)

What you will learn: how QR payment works on the kiosk and the table device, and when to use it.

When QR pay makes sense

• The guest does not want to hand a card to a kiosk or pull out cash.
• The line at the counter is long and you want guests to settle on their phones.
• You want to accept Apple Pay or Google Pay even though no Clover terminal is paired to a particular kiosk.

Setup

QR payment uses your Clover merchant account behind the scenes — no extra accounts needed.

1. Open Settings → Payments → QR Pay.
2. Toggle Enable QR Pay.
3. Set the QR refresh window — how long a generated QR is valid (default: 5 minutes). Shorter is more secure; longer is more forgiving for slow scans.
4. Save.

QR Pay now appears as a payment option on the kiosk and table device.

What the guest sees on the kiosk

1. Guest finishes their cart and taps Pay.
2. Picks QR Pay.
3. A QR code appears on the kiosk along with the total.
4. Guest opens their phone camera, scans the code, and lands on a branded payment page.
5. On the phone, they pick a card, Apple Pay, or Google Pay and confirm.
6. On approval, the kiosk advances to the confirmation screen and the KDS receives the order.

🎬 Video — kiosk QR / scan-to-pay flow: Kiosk scan-to-pay
Source: Videos/Existing-Updated-Videos/Kiosk ordering scan to pay required payment..mov

What the guest sees at the table

QR pay at the table works the same way, except the guest stays on their phone the whole time. After they tap Pay on the table device:

1. The device shows a QR code and the total.
2. Guest scans, pays on their phone.
3. The device flips to Paid – thank you and the kitchen receives any open items.

Security and reliability

• Each QR is a one-time, scoped token. It is invalid once paid or once the refresh window expires.
• Payments are processed by the same Clover account as your in-person card payments, so reconciliation in 08-Reports-and-Dashboard is unified.
• If the guest abandons mid-pay, the kiosk auto-cancels after the QR window expires and returns to the cart.

What to tell guests at the table

A small line of text on the table tent helps:

Scan to order or to pay — your phone, your card.

DineNGo prints this onto the QR tent template by default; edit the line in Devices → QR → Tent Template if you want different wording.

Next steps

• See how QR ordering (no scan-to-pay) works on its own: 04-Devices/03-Table-Device.
• Reconcile a day with mixed QR / card / cash tenders: 08-Reports-and-Dashboard.