Cash, Card, and the Tender Flow
What you will learn: every tender option DineNGo supports, how splits work, how change is calculated, and how refunds happen.
Tenders supported
| Tender | Available on | Notes |
|---|---|---|
| Cash | Cashier, Kiosk (if enabled), Table | Drawer opens on close. Change auto-calculated. |
| Card (chip / tap / swipe) | Cashier, Kiosk, Table, QR | Routes through paired Clover terminal. |
| Apple Pay / Google Pay | Cashier, Kiosk, Table, QR | Automatically via Clover or the QR-pay flow. |
| QR Pay | Kiosk, Table | Guest pays on their phone; see QR Payment. |
| Gift card | Cashier | Optional add-on; ask your DineNGo contact to enable. |
Splitting a check
From the cashier register or table device, tap Pay → Split:
- Even split — pick the number of payers; each is charged an equal share.
- By amount — type an amount, the rest stays as remaining due.
- By item — drag items to each payer; per-item tax stays attached.
After the first payer settles, the next payer is prompted automatically. Mid-split you can change the remaining payers' tender (e.g. first payer goes card, second goes cash).
Cash tender
- Tap Pay → Cash.
- Type the tendered amount. DineNGo offers quick-tap chips (the exact total, the next 5, the next 10, the next 20).
- Confirm.
- The drawer opens. The screen shows the change due.
- Tap Done to close the order.
If a cash drawer is not connected, the order still closes — the screen prompt is enough.
Card tender (Clover)
- Tap Pay → Card.
- The Clover device wakes and displays the total.
- Guest taps / inserts / swipes.
- Guest is prompted for a tip (if you have tips enabled) and signature (for transactions above the no-signature threshold).
- On approval, DineNGo closes the order automatically.
If the Clover device is offline or unpaired, the cashier sees a clear error and can fall back to another tender.
Tips
For card payments the tip is collected on the Clover device itself. For cash payments, you can add a cash tip manually before closing — tap Add tip on the tender screen.
Tip allocation follows the rules in Settings → Tips (single tipped-staff, pooled, by role). End-of-day allocation appears in 08-Reports-and-Dashboard.
Voids vs refunds
- Void — only valid before the order is closed. Press Void Order on the cart; nothing is charged, no receipt is generated.
- Refund — valid for closed orders. Open Orders, find the order, click Refund:
- For card orders, DineNGo asks Clover to reverse the charge; the funds return to the original card.
- For cash orders, the drawer opens; staff hands back the refund.
- Refunds can be full or partial — you can refund a single item or a portion of the total.
- Refunds are logged in the order timeline and on the daily report.
Open and close drawer
- Open drawer (no sale) — Cashier Register → Drawer → No-Sale. Requires the Drawer No-Sale permission to discourage casual openings.
- Pay-out / pay-in — Cashier → Drawer → Adjust. Used to remove tips or to add a starting bank; recorded in shift reports.
Failed-payment recovery
If a card payment fails partway (e.g. the Clover device loses Wi-Fi mid-transaction):
- DineNGo waits for Clover to confirm one of: Approved, Declined, Cancelled.
- If nothing comes back within thirty seconds, the order stays in Awaiting payment, not Paid.
- The cashier can retry the payment, switch tender, or void the order.
This guarantees that DineNGo never marks an order paid based on optimism.
Next steps
- Set up scan-to-pay: 05-Payments/03-QR-Payment.
- Reconcile end-of-day: 08-Reports-and-Dashboard.