Terms of Conditions

Last reviewed: 2026-05-20. Governing jurisdiction: [GOVERNING_JURISDICTION].

1. Acceptance and Binding Effect

These Terms of Conditions ("Terms") govern your access to and use of the Driven Suite software platform ("DrivenSuite", "the Platform", or "the Service"), including the DrivenSuite Admin Web application, mobile applications, the FeeQuery and RivalRadar add-ons, the AI Accounting and AI Growth Engine modules, the PerfectSign electronic-signature workflows, the Mobile Device Management module, and any related web services or APIs.

By creating an account, signing in, or using the Service in any way, you (the "Customer", "you", or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not agree to these Terms, you must not access or use the Service.

2. Accounts, Roles, and Access Control

The Service supports two principal account types: staff accounts (administrators, employees, and contractors managing your organization's data) and client accounts (your customers and contacts who access the client portal). You are responsible for maintaining the confidentiality of all credentials issued to or generated by users in your tenant, for ensuring that staff and client accounts are created and disabled in accordance with your internal access-control policies, and for all activity that occurs under those accounts.

You agree to notify us promptly at support@drivensuite.com of any unauthorized access, credential compromise, or suspected security incident affecting your tenant.

3. License Grant

Subject to your continuous compliance with these Terms and timely payment of all applicable fees, Driven Suite grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your internal business purposes during the term of your subscription. All rights not expressly granted are reserved. You may not resell, rebrand, sublicense, or provide the Service as a managed offering to third parties without our prior written agreement.

4. Acceptable Use

You agree not to: (a) attempt to gain unauthorized access to the Service, other tenants, or any underlying infrastructure; (b) interfere with or disrupt the integrity or performance of the Service; (c) use the Service to transmit malware, spam, or unlawful content; (d) reverse-engineer, decompile, or attempt to derive the source code except to the extent expressly permitted by applicable law; (e) use the Service to violate any applicable law or third-party right. We reserve the right to investigate suspected violations and to suspend or terminate accounts engaged in abuse.

5. Payment Processing

Driven Suite is not a payment processor or a money-services business. Customer-facing payment-card transactions facilitated through the Platform flow directly to integrated third-party payment gateways including, without limitation, Stripe, Authorize.Net, PayPal, Square, Razorpay, 2Checkout, Braintree, and Mollie. The Platform stores transaction references and metadata returned by those gateways, not raw card data. You are responsible for your own PCI-DSS compliance posture, for selecting and configuring a gateway appropriate for your merchant agreement, and for honoring the gateways' own terms of service.

6. Employee, Payroll, and HR Data

The HR Payroll module and related staff-management features process personally identifiable information (PII), tax identifiers, banking details for direct deposit, and other sensitive employee data. For all such data, you are the data controller and Driven Suite acts as a data processor under your instructions. You represent and warrant that you have obtained all consents, notices, and legal bases required by applicable employment and data-protection law before entering employee data into the Service. You are responsible for accuracy of tax withholdings, statutory filings, and any payroll calculations the Service produces.

7. Mobile Device Management (MDM)

The MDM module allows you to enroll, monitor, and remotely manage devices belonging to your organization or your end users. You are solely responsible for ensuring that each enrolled device has been authorized for management under your acceptable-use policy, that device owners have received and acknowledged any disclosures required by local law, and that any data captured from managed devices is collected, stored, and disposed of in accordance with applicable privacy law. Driven Suite provides the management tooling; it does not obtain or warrant the consent of device owners on your behalf.

8. AI Features

The AI Accounting module, AI Growth Engine, RivalRadar competitor analysis, Google Insights summarization, and any other features designated as "AI" or "Smart" pass relevant data (which may include line-item descriptions, customer notes, lead transcripts, and other text) to third-party large-language-model providers, including without limitation OpenAI. Driven Suite does not control the upstream providers' data-handling practices beyond what is contractually committed in our agreements with them. You are responsible for evaluating whether passing your data to those providers is permissible under your own contracts, privacy notices, and applicable law.

All AI-generated content — including bookkeeping classifications, financial summaries, lead recommendations, draft marketing copy, and analytical outputs — is suggestive, not authoritative. AI outputs are not a substitute for licensed professional advice. Do not rely on AI outputs for tax filings, regulatory compliance, legal decisions, medical decisions, or any matter requiring qualified professional judgment without independent review.

9. Electronic Signatures (PerfectSign)

PerfectSign electronic-signature workflows are designed to be compliant with the United States ESIGN Act, UETA, and analogous electronic-signature frameworks in many jurisdictions. The legal enforceability of any specific electronic signature, however, depends on factors outside our control, including the signing parties' intent, the nature of the underlying transaction, jurisdiction-specific formalities, and any sector-specific carve-outs. You are responsible for confirming that electronic signatures are an acceptable execution method for your particular use case.

10. Third-Party Integrations

The Service integrates with a broad range of third-party providers, including Google Workspace, Microsoft Outlook and Microsoft 365, Twilio, SendGrid, Postfriendly, Shopify, WooCommerce, QuickBooks, and others. Your use of those integrations is governed by the respective providers' terms of service and privacy policies. We are not responsible for changes, outages, deprecations, pricing changes, or data-handling decisions made by those providers.

11. Data Backup and Storage

The Data Backup module writes scheduled backups to the storage destination(s) you configure (which may include local disk, Amazon S3, Google Cloud Storage, Backblaze B2, or similar). Driven Suite does not retain redundant copies of your backups beyond what you explicitly configure. You are responsible for verifying backup integrity, retention duration, encryption-at-rest of the chosen destination, and the ability to restore.

12. User-Generated Content and Data Ownership

You retain all right, title, and interest in the data you and your users upload, generate, or store in the Service ("Customer Data"). You grant Driven Suite a limited, worldwide, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to the extent necessary to provide, secure, and improve the Service for you. We will not sell Customer Data, nor will we use Customer Data to train shared AI models without your separate written consent.

13. Encrypted Custom Fields

The Service allows administrators to flag individual custom fields as encrypted at rest. When the encrypted flag is enabled, the affected values are stored using AES-256-GCM and decrypted only at the application layer for authorized reads. Encrypted values cannot be searched, sorted, or filtered by value, and remain inaccessible to anyone who does not possess the tenant's encryption key. Loss of the encryption key will result in permanent loss of the encrypted data; we will not be able to recover it on your behalf.

14. Suspension and Termination

You may terminate your subscription at any time in accordance with your order form or subscription agreement. Driven Suite may suspend or terminate your access for cause, including without limitation non-payment, material breach of these Terms, fraudulent or abusive use, or use in violation of applicable law. We will provide commercially reasonable notice and an opportunity to cure where appropriate. Upon termination, your right to access the Service ends immediately; we will provide an export window during which you may retrieve Customer Data, after which Customer Data may be permanently deleted in accordance with our data-retention policy.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, TITLE, OR NON-INFRINGEMENT. Driven Suite DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, Driven Suite AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, EXCEPT WHERE A HIGHER CAP IS REQUIRED BY APPLICABLE LAW.

17. Indemnification

You agree to defend, indemnify, and hold harmless Driven Suite and its affiliates from and against any claims, damages, costs, and expenses (including reasonable attorneys' fees) arising from (a) your use of the Service in violation of these Terms or applicable law, (b) Customer Data you upload or generate, or (c) your breach of any representation, warranty, or covenant under these Terms.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of [GOVERNING_JURISDICTION], without regard to conflict-of-laws principles. Any dispute arising under or related to these Terms will be brought exclusively in the courts of [GOVERNING_JURISDICTION], and you consent to the personal jurisdiction of those courts. Where local consumer-protection law grants you non-waivable rights, nothing in these Terms is intended to derogate from those rights.

19. Modifications

We may update these Terms from time to time. When we make material changes, we will provide reasonable advance notice through the Service or by email. Continued use of the Service after the effective date of an updated version constitutes acceptance of the updated Terms.

20. Contact

For questions about these Terms, please contact us at support@drivensuite.com or write to Driven Suite at the address listed in the Service's company settings.

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This document is a software-vendor-supplied template based on an audit of DrivenSuite's current modules and features. It is not legal advice. Engage qualified counsel for jurisdiction-specific review before final publication.