Download Your Certificate or Request a Refund

This article is for students — people who finished a course or want their money back.

Downloading your certificate

If the course offers a certificate and you have met the requirements, the certificate is waiting for you.

1. Sign in to the course site and open your Dashboard.
2. Find the course you finished.
3. Click View Certificate on the course card. (If you do not see it, scroll to the last lesson of the course — there is usually a Download Certificate button there too.)
4. Click Download PDF to save it to your device, or Copy Share Link to share a public verification link.

The certificate has your name, the course name, the date you finished, and a unique code anyone can use to verify it is real.

If the certificate is not appearing

A few reasons it might not be there yet:

• You have not finished every required lesson. Open the lesson list and look for any lesson without a checkmark. Finish it and check again.
• You have not passed the final quiz. If the certificate is gated behind a quiz, scroll to the quiz and retake it if you still have attempts left.
• You finished a long lesson but it did not mark as complete. Some video lessons need you to watch to the end. Skip to the last minute of the video if you already watched it on another device.

If you have done all of the above and the certificate is still not showing, open a support ticket from the bottom-right help button. Tell us the course name and what step you are stuck on.

Adding the certificate to LinkedIn

On the certificate page, click Add to LinkedIn. The LinkedIn certification form opens with the course name, your creator's organization, the issue date, and the verification URL filled in for you. Review and post.

Requesting a refund

Refund rules are set by the creator. Most creators publish a refund window on the course page — usually 14 or 30 days from when you enrolled. Some offer money back any time if the lesson did not work for you. A few sell strictly as-is. The terms shown on the course page when you enrolled are the ones that apply.

How to ask

The fastest way is to message your creator directly:

1. Open the course in your Dashboard.
2. Click Contact Creator (usually under the course title or in the help menu).
3. Tell them which course, why you would like a refund, and how much you used the course. Be honest — most creators are reasonable.

Or, open a support ticket from the bottom-right help button. Tickets are answered by your creator's team (or by ours, depending on the course).

What happens next

If the creator approves the refund:

• The money goes back to the original card you paid with. It takes a few business days to show up.
• You usually lose access to the course. (Sometimes the creator chooses to leave you with access; that is their call.)
• You get an email confirming the refund.

If the creator declines, they should tell you why and offer alternatives — extra help on what you were stuck on, store credit toward a different course, or a partial refund.

A few tips that help refund requests go smoothly

• Ask in the refund window. It is much easier to approve a refund inside the published window than a year later.
• Be specific about what did not work. "I expected X and the course is more about Y" is a clear, fair signal. "Just give me my money back" is harder to respond to.
• Try a fix first. If a quiz crashed or a video would not play, see Troubleshooting — the fix might be a minute away.

Common questions

Can I get a refund AND keep watching? Sometimes — it is up to the creator. Ask in your refund request if it matters to you.

Can I get a partial refund? Yes. Tell the creator how much of the course you used and let them propose a partial amount.

What about a chargeback through my bank? A chargeback is a last resort, after the creator has not responded. It locks the order while the bank reviews and can hurt your account on the course site. Try the support ticket first.